Archive for the 'Customer Delight' Category
Zappos.com Creates Customer Delight
View Comments Published by cory April 20th, 2008 in Customer Delight, On Track, Zappos.com.At work, we talk about determining user problems, finding innovative solutions that hit top concerns, and finally creating delight in the experience. Enter: Zappos.com, an online retailer for clothes, shoes and other gear.
Today, I got this note from the customer service team after buying some shoes:
Dear Cory,
Good news!
Although you originally ordered Standard (4 to 5 [...]