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	<title>Back Seat Marketers &#187; Black Friday</title>
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		<title>Retailers: End Door Busters on Black Friday</title>
		<link>http://backseatmarketers.com/2008/11/28/retailers-end-door-busters-on-black-friday/</link>
		<comments>http://backseatmarketers.com/2008/11/28/retailers-end-door-busters-on-black-friday/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 20:27:01 +0000</pubDate>
		<dc:creator>cory</dc:creator>
				<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://backseatmarketers.com/2008/11/28/retailers-end-door-busters-on-black-friday/</guid>
		<description><![CDATA[Here&#8217;s a thought, retailers, do something different than super low prices to get my attention. Door busters were interesting, but they&#8217;ve run their course, but now, as your shopper, I&#8217;m tired of the mayhem that comes with 6 AM start times, elbow throwing and not getting the 1 of 6 ultra-low priced items I went [...]]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s a thought, retailers, do something different than super low prices to get my attention. Door busters were interesting, but they&#8217;ve run their course, but now, as your shopper, I&#8217;m tired of the mayhem that comes with 6 AM start times, elbow throwing and not getting the 1 of 6 ultra-low priced items I went to buy leaving me frustrated, tired and bruised.</p>
<p>Isn&#8217;t the idea that <a href="http://www.foxnews.com/story/0,2933,458744,00.html" target="_blank">a store employee died today</a> proof enough that door busters have gone too long and too far?  In fact, the use of ultra-low priced items to draw traffic has gotten earlier and earlier (<a href="http://www.kohls.com/kohlsStore/homepage.jsp?prtID=pfx&amp;src=k134025&amp;cm_mmc=Performics-_-Affiliate-_-BFAds-_-%2475%20Free%20Standard%20Shipping" target="_blank">Kohl&#8217;s went to 4 AM</a> to beat most other retailers this year) with ever more participating members (<a href="http://www.oldnavy.com/browse/category.do?cid=43592&amp;mlink=5151,817462&amp;clink=817462" target="_blank">Old Navy with a door buster?</a>; <a href="http://www.tigerdirect.com/" target="_blank">TigerDirect.com</a> doesn&#8217;t even have doors!). Along with the hype, a whole new <a href="http://bfads.net/" target="_blank">information economy</a> is being built on top of Black Friday.</p>
<p>A great example of your massive success in creating Black Friday is shown by bfads.net, a website that aggregates all retailer&#8217;s information at one site and approaches the popularity of the NY Times:</p>
<p><img src="http://backseatmarketers.com/wordpress-BSM/wp-content/uploads/2008/11/widgetsalexacom.jpeg" alt="Alexa-bfad.net" /></p>
<p>Retailers, your success is measurable: One estimate puts expected shoppers this weekend at 128MM which is almost half of all US citizens.</p>
<p>Being transparent (as consumers, we&#8217;re growing to like this idea more and more), this tactic has one main goal for you: Get the total basket of my purchases high enough to justify the loss on the Door Buster. Sure, sometimes you can partner with a manufacturer to make money on the product being used to lure me in, but most consumer electronics, including highly popular LCD TV&#8217;s and digital cameras, earn retailers less than 10% for you and most manufacturers already live on razor thin margins. I&#8217;m on to these games and would rather just shop for the hot price on the hot shopping day leaving my other purchases for other times. Sorry.</p>
<p>Like BOGO&#8217;s and other high-low pricing strategies of the past, the door buster is becoming its own enemy. When we consumers get the weekend circulars for Black Friday, like Pavlov&#8217;s dog, we focus on what hot items will be almost given away for our attention.  The earlier the better, as we may go somewhere else with our credit cards. In these <a href="http://backseatmarketers.com/2008/04/27/these-are-value-marketing-times/">value marketing times</a>, how many of this weekend&#8217;s customers will buy enough <em>in that store visit</em> to cover the lost margin on a $600 TV that was marked down $300? I stress &#8216;this visit&#8217; because these busters aren&#8217;t building loyalty, they are training us to jump at low prices.</p>
<p><strong>Here&#8217;s an alternative use for those margin dollars:</strong> Use all that consumer data you&#8217;ve been accumulating on us and offer up a customized Black Friday event for us, your most loyal customers, via an exclusive invitation at an exclusive time that doesn&#8217;t have obnoxious shoppers and the stress that goes along with it. If you feel you need to give us more incentives to show up, then hand us a coupon that gives us a target for a reasonable spend level based on what we&#8217;ve bought throughout the year (instead of skewing to the &#8216;go big&#8217; incentives for everyone that walks in the door like &#8220;busters&#8221; do today). All of you, major national retailers with names like Target, Wal*Mart, Home Depot, Lowe&#8217;s, Safeway and Kroger, know how often we come in, what categories we buy and how much on average we&#8217;re spending. Use a scalpel for our dollars instead of a mallet.</p>
<p>Even better, once you create an experience that isn&#8217;t about everyone, then you&#8217;ve built an experience for us, the ones <strong>that you want</strong> to build your relationship with. While all those faceless shoppers that storm through the stores seeking the latest super-deal won&#8217;t show up, what needs to be asked is this: How many of those shoppers are buying your door busters at ultra-low prices and then just <a href="http://toys.shop.ebay.com/items/LEGO__lego-star-wars?LH_SiteWideCondition=New13180&amp;=&amp;_catref=1&amp;_fln=1&amp;_mdo=Toys-Hobbies&amp;_pcats=220&amp;_sacat=18998&amp;_ssov=1&amp;_trksid=p3286.c0.m282&amp;_mPrRngCbx=1&amp;_udlo=40&amp;_udhi=100" target="_blank">reposting the item on eBay</a> to profit from a your lost margin?</p>
<p>This year is over, but most of you retailers will be planning for 2009 soon. Take a stand, end Door Busters this year and try something completely different. Who knows, we may actually look forward to shopping again.</p>
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